1. Who We Are

Easy Virtual Assistants ("we", "us", or "our") is a virtual assistant services company. Our website is easyvirtualassistants.com. We provide remote administrative, social media, marketing, content, and business support to clients in the United States, Canada, the United Kingdom, Singapore, Australia, and other countries.

If you have questions about this policy, email us at info@easyvirtualassistants.com.

2. Information We Collect

Information you give us

When you fill in our contact form, book a call, or send us an email, we collect:

• Your name and email address
• Your phone number or WhatsApp, if you provide it
• Your business name and details about the services you need
• Any other information you include in your message

Information collected automatically

When you visit our website, we may collect standard technical data including your IP address, browser type, pages visited, and time spent on pages. This is collected through cookies and analytics tools (see Section 6).

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry and provide the services you requested
• Match you with a suitable virtual assistant
• Send you information about your account or ongoing work
• Improve our website and services based on how people use them
• Meet our legal obligations

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

If you are located in the UK or European Economic Area, our legal basis for collecting and using your personal data is:

• Contract: Processing is necessary to provide the services you have requested or to take steps before entering a contract.
• Legitimate interests: We have a legitimate interest in responding to enquiries and improving our services.
• Consent: Where we ask for your consent (for example, for marketing emails), you can withdraw it at any time.

5. How We Share Your Information

We only share your data with third parties where necessary:

• Service providers: We use tools like email platforms and CRM software to manage client relationships. These providers are bound by data processing agreements.
• Virtual assistants: When you become a client, your virtual assistant will have access to the information needed to complete their tasks. All virtual assistants sign a confidentiality agreement before starting work.
• Legal requirements: We may disclose your data if required by law or to protect our legal rights.

We do not transfer your data outside of countries with adequate data protection laws without appropriate safeguards in place.

6. Cookies

Our website uses cookies to make the site work correctly and to understand how visitors use it. Cookies are small text files stored on your device.

We use:

• Essential cookies: Required for the website to function. These cannot be turned off.
• Analytics cookies: Help us understand how visitors interact with the site (for example, Google Analytics). These are only set with your consent.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the site.

7. Data Retention

We keep your personal data for as long as necessary to provide our services and meet our legal obligations. If you are a client, we retain your data for up to 3 years after the end of your engagement. Enquiry data from people who did not become clients is deleted within 12 months.

8. Your Rights

Depending on where you are located, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at info@easyvirtualassistants.com. We will respond within 30 days.

9. Security

We take reasonable steps to protect your personal data from unauthorised access, disclosure, or loss. All virtual assistants sign NDAs before starting work. We use secure, password-protected systems and limit access to personal data on a need-to-know basis.

No method of transmission over the internet is completely secure. If you have concerns about data security, please contact us.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal data.

11. Children

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact us:

• Email: info@easyvirtualassistants.com
• Website: easyvirtualassistants.com/contact